Welcome to Knobase!

1. Acceptance of Terms

Acceptance of Terms By accessing or using the Knobase service ("Service"), provided by Metalympics Limited ("we," "us," or "our"), a company incorporated in Hong Kong SAR, you agree to these Terms of Service ("Terms") and our Privacy Policy. If you represent an organization, you confirm you have authority to bind it to these Terms. Users under 18 require parental or guardian consent.

2. Eligibility and Account Registration

To use the Service, you must:

  • Be an individual, creator, professional, part of an organization, or an educational institution.

  • If under 18, have parental or guardian consent via email verification or through your affiliated organization.

  • Provide accurate and current registration information and keep it updated. You are responsible for safeguarding your account credentials and notifying us immediately of any unauthorized use at info@knobase.ai.

3. Acceptable Use

We grant you a limited, non-exclusive, non-transferable license to use the Service for personal, professional, or internal organizational purposes, subject to these Terms. This includes uploading knowledge sources, creating AI agents, deploying them across channels, and monetizing access.
You agree not to:

  • Interfere with or disrupt the Service.

  • Attempt unauthorized access to systems or accounts.

  • Reverse engineer or decompile the Service or AI models.

  • Use the Service to generate harmful content or bypass safety mechanisms.

  • Violate others' privacy or intellectual property rights. Exports of chat histories must comply with privacy laws; owners agree to anonymize data and obtain consents. We may suspend or terminate access for violations.

4. User-Uploaded Content

You retain ownership of content you upload to the Service ("User Content"), such as documents, videos, links, or databases in the Knowledge Base. By uploading, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to use, store, and process User Content to provide and improve the Service, including generating AI agents and facilitating exports with safeguards. You are responsible for ensuring you have the right to upload such content and should not upload sensitive or confidential information without understanding how it will be processed.

5. Third-Party Integrations

The Service may include features that integrate with third-party services or APIs ("Third-Party Integrations"), such as chat platforms (e.g., WhatsApp, Slack), databases, or OAuth providers like Google and Microsoft. By using these features, you may authorize third parties to access specific data or files. We are not responsible for the actions or data practices of these third parties, and you should review their terms and privacy policies. For OAuth integrations, refer to our Privacy Policy for details on user data handling.

  1. Intellectual Property

All Service materials (software, AI models, text, etc.) are owned by Metalympics Limited or our licensors and protected by intellectual property laws. You may not copy, modify, or distribute them without permission. AI-generated outputs ("AI Outputs") may be used and monetized as permitted, but we retain rights to the underlying technology. You are responsible for ensuring AI Outputs comply with applicable laws.

7. Disclaimers

The Service is provided "as is" without warranties of merchantability, fitness for a particular purpose, or accuracy. We do not guarantee that the Service will be uninterrupted, error-free, or secure, nor do we warrant the accuracy or reliability of AI Outputs. You are responsible for the content you input and its consequences.

8 Limitation of Liability

To the extent permitted by Hong Kong law, we are not liable for indirect, incidental, or consequential damages arising from the Service, third-party actions, or unauthorized access. Our total liability is capped at the amount paid for the Service in the prior 12 months or HKD 100, whichever is greater.

9. Fees and Payment

9.1. Subscription Plans and Fees. The Service is offered on various subscription plans ("Plans"), as detailed on our pricing page or in a separate quotation or order form ("Order Form") provided to you. Fees for your selected Plan are due in advance of the subscription period and are quoted in the currency specified in your invoice.

9.2. Billing Cycle. Your subscription will be billed on a recurring basis, either monthly or annually ("Billing Cycle"), as chosen during the subscription process. Your Billing Cycle begins on the date your subscription is activated.

9.3. Payment Methods. We accept payment via credit card (processed through our third-party payment processor, Stripe), bank transfer, or cheque, as specified on your invoice. For payments made via credit card, you authorize us or our processor to charge your payment method on a recurring basis for the subscription fees. For all other methods, we will issue an invoice which is due upon receipt, unless otherwise specified.

9.4. Automatic Renewal. To ensure uninterrupted service, your subscription will automatically renew at the end of each Billing Cycle for a subsequent period of the same duration, at the then-current, non-promotional subscription rate. You may cancel the automatic renewal by providing notice before the end of your current Billing Cycle, as described in Section 10.2.

9.5. Late Payments. If any invoiced amount is not received by the due date, we may, without limiting our other rights and remedies, (a) charge interest on the overdue amount at a rate of 1.5% per month or the highest rate permitted by law, whichever is lower, and/or (b) suspend your access to the Service until all outstanding fees are paid in full.

9.6. Fee Changes. We reserve the right to modify our subscription fees at any time. We will provide you with at least thirty (30) days' prior notice of any fee changes. Fee changes will become effective at the beginning of your next Billing Cycle following the notice period. Your continued use of the Service after the fee change constitutes your agreement to pay the modified fee.

9.7. Taxes. All fees are exclusive of any applicable taxes, levies, duties, or similar governmental assessments, including but not limited to value-added, sales, use, or withholding taxes, assessable by any jurisdiction ("Taxes"). You are responsible for paying all Taxes associated with your purchases hereunder.

10. Subscription Term, Cancellation, and Termination

10.1. Term. These Terms commence on the date you first access the Service and remain in effect as long as you have an account with us. Your subscription term is defined by your chosen Billing Cycle (e.g., monthly or annually).

10.2. Cancellation by You. You may cancel your subscription at any time through your account settings or by contacting us. Your cancellation will become effective at the end of your current paid Billing Cycle. You will continue to have access to the Service through the end of your paid term. For example, if you are on a monthly plan and cancel on October 15th, your access will continue until October 31st, at which point the subscription will not renew.

10.3. No Refunds for Partial Periods. To the extent permitted by law, fees are non-refundable. We do not provide refunds or credits for any partial subscription periods or unused services remaining after cancellation.

10.4. Suspension and Termination by Us. We may suspend or terminate your account and access to the Service, at our sole discretion, if: (a) you are in material breach of these Terms, including failure to pay fees on time; (b) your use of the Service poses a security risk to us or other users; or (c) we are required to do so by law. We will make a reasonable effort to provide you with notice prior to any such suspension or termination.

10.5. Effect of Termination. Upon the effective date of termination or the end of your final paid subscription period, your license to use the Service will cease. We will have no obligation to maintain or provide your User Content and may, unless legally prohibited, delete all User Content from our systems after a reasonable grace period. It is your responsibility to export your User Content before your access ends.

11. Governing Law and Dispute Resolution

These Terms are governed by Hong Kong law. Any disputes will be resolved exclusively in Hong Kong courts.

12. Changes to Terms

We may modify these Terms, with notice via email or in-app alerts. Continued use after changes indicates acceptance.

13. Contact Us

If you have any questions about these Terms, please contact us at:


Metalympics Limited

Rm 16, Entrepreneurship Centre, 5/F, Core F, Cyberport 3

info@metalympics.org

By using the Knobase Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.